Shipping policy
Shipping policy
The Fixote online store is operated by Sphere3D OÜ and ships orders from Estonia to customers within the European Union.
Carriers
We use the following shipping partners:
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Omniva
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DPD
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Itella Smartpost
Processing time
Orders are usually processed and handed over to the carrier within 1–3 business days after payment is received.
Orders placed on weekends or public holidays are processed on the next business day.
Estimated delivery times after dispatch
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Estonia: 2–3 business days
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European Union: 3–10 business days
These timeframes are estimates. Actual delivery times may vary due to carrier workload, holidays, weather conditions and other factors beyond our control.
Shipping rates
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Estonia: 5 €
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European Union: 10 €
There is currently no free shipping threshold.
Shipping costs are shown at checkout before you confirm your order.
Batteries and restricted items
Some of our products may contain built-in batteries or other components that are subject to carrier safety rules. In such cases, we follow the requirements of the shipping companies and may limit certain shipping methods or destinations. If your order cannot be shipped using the selected method, we will contact you to arrange an alternative solution or a refund.
Duties, taxes and import fees
We currently ship within the European Union. If shipping to non-EU countries is enabled in the future, any customs duties, import taxes and handling fees charged by local authorities will be the responsibility of the customer.
Lost or damaged parcels
If your parcel arrives visibly damaged, please:
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Report the damage to the courier at the time of delivery, and
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Contact us within 48 hours at sphere3dee@gmail.com with your order number and clear photos of the packaging and the product.
If your order has not arrived within a reasonable time after the estimated delivery date, please contact us so we can investigate the issue with the carrier.
Incorrect or incomplete address
Please ensure that your delivery address is correct when placing an order. We are not responsible for delays or lost parcels caused by an incorrect or incomplete address.
If a parcel is returned to us because of an incorrect address or failure to collect it, we can resend it once the additional shipping cost has been paid.
If you have any questions about shipping, please contact us at sphere3dee@gmail.com or by phone at +372 5837 3664.